FAQ

Due to the volatility of metal spot prices, we do not allow modifications or cancellations once an order has been successfully submitted. Customers may return an order within three (3) business days of delivery under the following two conditions. A return authorization number must be obtained from a BOLD representative via email at [email protected] and the customer must accept the BOLD Market Loss Policy as stated in our Terms and Conditions.

Items can be returned within three (3) business days of delivery in accordance with our Market Loss Policy. Please contact a BOLD representative via email at [email protected] to obtain a return authorization number. Our Market Loss Policy can be viewed on our Terms and Conditions page.

Yes, we do. We generally look for opportunities to buy larger quantities of coins such as rolls or boxes but we do also give quotes for singles or smaller number of items at times depending on what they are. Click here to fill out the form and request a quote.

We are proudly headquartered in Austin, Texas.

We are exclusively online. This keeps our overhead low and allows us to offer some of the most competitive pricing in the industry.

A “presale” item is not currently in our vault. This is generally because the item is brand new or delayed from our distributor. In these cases, the expected ship date will be displayed on the product page. Please note: if a presale item is ordered along with other in-stock items, the entire order will be delayed until the presale item is ready to ship. If you wish them to ship separately, place them on two orders.

We buy the vast majority of our products directly from the mints and other reputable distributors. We also inspect all products we receive for authenticity and condition upon arrival at our vault. Additionally, we are members of PCGS and NGC (independent grading services) and an accredited member of the Better Business Bureau.

We do not report the majority of precious metals purchases to the government. That being said, we do have an obligation to file Form 8300 in the instance of cash payments over $10,000. Please note: cash includes cashier’s checks and money orders with a face value of $10,000 or less, together totaling more than $10,000 combined. The $10,000 minimum also applies to related cash transactions within 24 hours of each other. Contact us for more details.

Yes, all personal information is transmitted using secure SSL web pages. These pages are encrypted to ensure that no personal financial or identifiable information is made available to anyone other than you, your bank, or the processor. BOLD does not keep a record of your CC or bank account numbers.